TikTok Shop - Logistics Operations Manager, 4PL Operations (Chinese Speaker)
Responsibilities
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.
We are looking for an experienced logistics operations manager to manage the overall carrier performance in EU new markets
Responsibilities
- Oversee the logistics operation in EU new markets, including (but not limited to) import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
- Build and manage key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
- As the owner of the SOP, responsible for operation performance indicator (KPI), dig into the root cause of issues, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before the long-term solution is implemented, driving the result until change deployment;
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- Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
- Manage day-to-day operations, track record of high performance and team improvement.
Qualifications
Minimum Qualification(s)
- Bachelor's degree or higher, preferably with logistics transportation, or operations management background;
- At least 5 years of work experience in logistics operations, with excellent understanding of any segment including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
- Solid working experience and relationship in 3PL management;
- Self-motivated and results-driven, analytical and data-driven.
- Fluent communication in French is required to communicate with merchants and vendors in France.
- Fluent communication in Chinese is required to communicate with internal stakeholders, merchants, and service providers in Mainland China.
Preferred Qualification(s)
- Solid working experience in platform logistics within Europe, with deep understanding and working relationships with major courier companies;
- Fair understanding of e-Commerce marketplace operation and governance policy;
- Able to do short-term business travel within Europe.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.