TikTok Shop - Logistics Experience Product Solution & Operation Manager
Responsibilities
About the team
The Merchant Fulfillment Product team drives logistics product strategy and execution for the US e-commerce market. We partner with operations, engineering, and logistics providers to build solutions that improve merchant experience, boost user conversion, and continuously strengthen our fulfillment capabilities - powered by data and market insight.
Responsibilities
- Own the logistics product experience for our US e-commerce business; design end-to-end logistics product solutions and collaborate with operations, product, and engineering teams to drive execution and achieve business goals.
- Develop a deep understanding of US e-commerce logistics challenges; work with internal stakeholders and logistics partners to continuously innovate on business models and product solutions that improve user conversion and merchant experience.
- Conduct in-depth data analysis to identify business pain points and opportunities; drive continuous improvement of operational processes through data decomposition and metric-driven insights.
- Leverage market insights to develop product optimization proposals; collaborate with platform product and engineering teams to build and strengthen supply chain and logistics product capabilities.
Qualifications
Minimum Qualifications
- Bachelor's degree or above;
- 5+ years of experience in supply chain/logistics solution design or product operations, with familiarity with overseas markets and strong business acumen.
- Strong data and business analysis skills; adept at identifying problems and developing actionable solutions.
- Highly accountable, with strong communication, cross-functional collaboration, and ability to work in a fast-paced working environment.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $115520 - $198360 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.