TikTok Shop - Logistics Experience Operations Program Manager

Responsibilities

About the Team
Logistics Experience Operations team is dedicated to enhancing the end-to-end consumer logistics experience in our international e-commerce business. With a strong emphasis on consumer experience metrics, the team leverages data-driven insights, market research, and benchmarking to continuously optimize logistics operations and processes. By driving innovation in logistics models and solution design, the team ensures that every touchpoint in the consumer journey is seamless, efficient, and trustworthy.

Responsibilities
- Partner with U.S. logistics teams to identify consumer pain points and deliver solutions that enhance the end-to-end logistics experience, in close collaboration with operations, product, and governance teams.
- Drive innovation in business models and product solutions for overseas markets to strengthen logistics capabilities, increase user conversion, and improve consumer satisfaction.
- Leverage data analysis to uncover insights, monitor key metrics, and continuously optimize logistics operations and processes.
- Translate market insights and benchmarking into actionable strategies, working with merchant and governance teams to refine policies and enhance the platform environment.
- Lead cross-functional projects end-to-end: identify issues, propose and implement solutions, and ensure iterative improvements.

Qualifications

Minimum Qualifications
- Bachelor's degree or above, with 5+ years of experience in platform logistics operations, strategic planning, or business analysis.
- Strong analytical and problem-solving skills, with proven ability to translate data into actionable business solutions.
- Excellent communication, collaboration, and stakeholder management skills, with the ability to thrive under pressure.
- Customer-oriented mindset with strong ownership, adaptability, and curiosity.

Preferred Qualifications
- Prior experience in international e-commerce logistics is a plus.
- Fast learner with demonstrated ability to adapt to evolving business needs.