TikTok Shop - Logistics Settlement Solution Manager

Responsibilities

The Settlement Quality Control team focuses settlement data accuracy and operation efficiency by building various standardized SOPs, infrasturcture capabilities, monitoring mechanisms and collection management frameworks.

Responsibilities
1. Settlement Solution Design: Based on actual business scenario requirements or industry operation standards, design end-to-end settlement processes and data links, output acceptance standards and SOPs, and drive business go-live.
2. Billing Rule Construction: Abstract various billing factors (such as weight, route, etc.), build rate card management systems for both merchants and LSPs, ensure all fees are collected, and the configuration is clear and implementable.
3. System Capability Support: Define rate card templates, bill structures, reconciliation strategies (discrepancy classification, ticket routing), and fund closed-loop capabilities (prepayment write-off, account adjustment, etc.), and collaborate with product and R&D teams to complete product capability construction.
4. Settlement Operation / BPO Management: Manage core metrics (SLAs) such as reconciliation cycles, discrepancy handling, accuracy rates, and timeliness, coordinate team task allocation, drive the resolution of complex issues, and conduct regular reviews for optimization.
5. Risk Control and Data Analysis: Identify potential risk exposures in different business scenarios, prevent issues like unaccrued or uncollected fees through risk control alert mechanisms and monitoring; coordinate key metric definitions to provide data support for business analysis and cost estimation.
6. Cost Optimization and Collaboration: Based on data insights, optimize billing and settlement strategies to achieve cost reduction.

Qualifications

Minimum Qualifications
- Bachelor's degree or above in Supply Chain, Logistics, Finance, Business, or a related field
- 5+ years of experience in logistics, supply chain, or payment/settlement operations, preferably with exposure to LSP/vendor management
- Strong understanding of settlement processes, including reconciliation, invoicing, contract terms, and discrepancy/dispute handling
- Proven experience in building or optimizing SOPs and operational frameworks in a complex or fast-paced environment
- Strong stakeholder management skills, with the ability to work cross-functionally and manage external partners (LSPs/vendors) effectively

Preferred Qualifications
- Experience in dashboard building and performance monitoring is highly preferred
- Detail-oriented, with a high level of ownership and ability to manage multiple priorities under ambiguity

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $115520 - $209380 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;