TikTok Shop - LiveOps Senior Manager - Japan

Responsibilities

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users. Join us as we drive the future of e-commerce here at TikTok.

- Identify, manage, and support high-potential sellers and creators in the Japanese market, providing day-to-day operational support to help them succeed in live commerce.
- Create educational materials, deliver basic training, and support internal teams, sellers, and creators with explanations of live-commerce initiatives to enhance stream quality and drive growth.
- Collaborate with cross-functional teams-including Campaign, Affiliate, Product, Algorithm, Governance, and others-to coordinate information sharing and alignment, ensuring maximum impact of live-commerce strategies.
- Monitor key livestream KPIs (such as streaming hours, GMV, and viewership metrics), conduct basic analyses, identify issues and areas for improvement, and provide insights to the team.
- Participate in strategic initiatives and daily operational projects aimed at strengthening the seller/creator ecosystem, contributing to operational optimization and improved engagement.

Qualifications

Minimum Qualifications:
- Growth-orientated mindset, self-starter with strong communication skills who can manage strategic partner relationships
- Highly motivated to learn, responsible, and able to adapt flexibly in a fast-changing environment.
- Customer service orientation and experience working in a client-facing capacity
- Able to make decisions based on data interpretation and analysis.