TikTok Shop - Live Operations Manager- Japan
Responsibilities
The TikTok Shop Japan Operations team drives the business operations and growth of TikTok Shop in Japan, focusing on sellers, products, content, creators, and user experience.
As the business grows in Japan, we take on complex challenges across merchant operations, assortment quality, content and creator ecosystem development, and user experience. You will play a direct role in shaping the growth of TikTok Shop in Japan, building long-term value for users, merchants, and creators.
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users. Join us as we drive the future of e-commerce here at TikTok.
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Responsibilities:
1, Data and Market Analysis: Build dashboards and analytical frameworks to monitor LIVE commerce performance, including traffic, GMV, conversion, participation, and creator activity. Conduct deep dives into seller, creator, and category performance to generate actionable insights and identify market trends, emerging LIVE content formats, and high-growth categories.
2, LIVE Growth Strategy: Develop strategies to identify, incubate, and scale high-potential sellers and creators within the LIVE ecosystem. Provide structured recommendations on product features, traffic strategies, and ecosystem policies to grow the overall LIVE commerce business.
3, LIVE Education and Enablement: Develop and deliver educational materials, training programs, best-practice guides, and operational playbooks for sellers, creators, agencies, and internal teams.
4, LIVE Incentive Framework Development: Design LIVE incentive programs and track budget efficiency, assessing their impact on traffic, GMV, and seller and creator participation. Collaborate with finance, operations, and category teams to optimize investment and ensure long-term efficiency.
Qualifications
Minimum Qualifications
1, Education: Bachelor's degree in Marketing, Business, or a related field; Master's preferred.
2, Experience: 4+ years in e-commerce or internet business management; experience in fast-paced digital or retail environments preferred.
3, LIVE Commerce: Experience in international e-commerce and livestream operations on other platforms.
4, Data Analysis: Ability to interpret data, identify trends, and make data-driven decisions.
5, Cross-Cultural Collaboration: Experience across diverse teams or regions, adapting campaigns to local markets and collaborating effectively.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.