TikTok Shop - Linehaul Dispatcher

Responsibilities
1. Dispatch & Load Execution
- Dispatch scheduled and ad-hoc linehaul movements, including FTL, multi-stop, shuttle, and recovery loads
- Tender, release, and manage loads within TMS/TMC systems
- Validate carrier acceptance, driver assignment, equipment type, and scheduled pickup and delivery times
- Execute pre-ordered capacity plans and adjust dispatching based on real-time network conditions
2. Real-Time Monitoring & Exception Management
- Monitor active loads using real-time tracking and visibility tools
- Identify, troubleshoot, and resolve execution issues such as late departures, missed appointments, equipment failures, or driver delays
- Escalate service risks and operational incidents according to defined escalation paths
- Execute contingency and recovery actions, including re-dispatch, re-routing, or alternate carrier sourcing
3. Carrier, Yard & Stakeholder Coordination
- Act as the primary point of contact for carriers, drivers, yards, and hubs during assigned shifts
- Communicate ETAs, load status updates, and exceptions to internal stakeholders
- Coordinate with warehouse and yard teams to align arrival and departure timing with dock availability
- Ensure proper documentation flow, including BOLs, PODs, and appointment confirmations
4. Appointment, Wave & Yard Management
- Coordinate pickup and delivery appointments across hubs and facilities
- Support wave-based dispatch and appointment windows to maintain throughput and CPT adherence
- Adjust dispatch plans in response to yard congestion, dwell risks, or wave overflow scenarios
5. Data Accuracy & Shift Handoffs
- Maintain accurate, real-time load status, timestamps, and notes in operational systems
- Perform structured shift handoffs, ensuring all in-progress loads, risks, and escalations are clearly documented
- Support post-shift reconciliation and root cause analysis for service failures
6. Process Adherence & Continuous Improvement
- Follow dispatch SOPs, safety standards, and escalation protocols
- Identify recurring operational issues and contribute to process or tooling improvements
- Support peak season operations, surge volume, and network contingency planning

Qualifications

Minimum Qualifications
- 1+ years of experience in transportation dispatch, linehaul operations, or logistics execution
- Working knowledge of TMS/TMC platforms and real-time load tracking tools
- Strong problem-solving skills in a fast-paced, time-sensitive environment
- Excellent communication skills with carriers, drivers, and internal teams
- Ability to work flexible, non-standard hours in a shift-based operation; This role operates on a shift-based schedule supporting 24/7 linehaul operations. Shifts may include overnight, early morning, weekend, and holiday coverage

Preferred Qualifications
- Experience supporting e-commerce linehaul networks
- Familiarity with appointment-based warehouse operations and wave scheduling
- Exposure to transportation KPIs such as on-time departure/arrival, dwell time, and cancellation rates
- Comfort working with dashboards, operational metrics, and exception reporting

Client-provided location(s): Larkhall, United Kingdom

Job ID: TikTok-7599788645685430533

Employment Type: OTHER

Posted: 2026-01-28T19:55:30