TikTok Shop - Lead of Account Managers, Beauty
Responsibilities
About the team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
Responsibilities:
- Acquire and manage Brazilian top business partners to kick off business for the hardline category.
- Build and maintain relationships with partners, negotiate and secure best deals based on campaign;
- Help business partners gradually expand exposure by leveraging creators' capabilities or building their own;
- Discover new collaborative opportunities for partners' short-term and long-term development plans;
- Maintain service quality provided by partners - low cancelation and return rate, reviews, and other components to increase conversion rate and customer satisfaction;
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- Utilize data proficiently to understand pain points, formulate business requirements, identify opportunities and prioritize solutions.
Qualifications
Minimum Qualification(s)
- Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills;
- Customer service orientation and experience working in a client facing capacity;
- 3+ years relevant working experience;
- Good communication and collaboration skills working cross functionally in a global working environment.
Preferred Qualification(s)
- Experienced in relatable in-category management, at a large partner, or agency side or other company with specialism in beauty is preferred.
- Strong sense of social content (livestream and short-video are a preference), practical experience in social commerce, content marketing, influencers, and creativity in the categories is a plus;
- 3. Collaborative and open to changes and challenges and learning;
- Ability to thrive in ambiguity and adapt quickly to change.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.