TikTok Shop - Last Mile Solution Manager

-Work with merchant operations, warehouse / fulfillment teams, customer service, and product teams to ensure seamless end-to-end delivery

3. Performance Analytics & Reporting
-Build and analyze dashboards for on-time delivery rate, first-attempt success, cost per order, and exception trends
-Identify operational bottlenecks and recommend data-driven solutions
-Collaborate closely with data, product, and engineering teams to enhance system logic and routing algorithms

4. Carrier Management
-The role may also involve carrier management tasks per assigned by team leader

Qualifications

Minimum Qualifications
-Bachelor's degree in Supply Chain, Logistics, Business, Data Analytics, or related field
-3+ years of experience in e-commerce logistics, parcel delivery, last-mile operations, or platform fulfillment
-Strong understanding of parcel networks, delivery SLAs, and carrier performance management
-Advanced Excel/Sheets skills; experience with data dashboards (Tableau, Power BI, Looker)
-Ability to manage multiple projects in a fast-paced, high-growth environment
-Strong communication and negotiation skills with internal teams and external carriers

Preferred Qualifications
-Experience in modern e-commerce platforms
-Familiarity with OMS/TMS systems, routing tech, or delivery optimization tools
-Proficient SQL or data analytics skills
-Experience designing new logistics programs (same-day, next-day, regional carrier onboarding, etc.)

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $105600 - $197600 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): San Bernadino, CA

Job ID: TikTok-7582697773917735173

Employment Type: OTHER

Posted: 2025-12-15T20:26:57