TikTok Shop - Last Mile Operations Manager, Carrier Management

- Support daily shipment monitoring and resolve operational exceptions in a timely manner
- Drive issue escalation management and corrective action follow-up with carriers
- Support peak season planning and carrier capacity management

KPI & Performance Management
- Track and analyze carrier KPIs and operational metrics
- Prepare weekly/monthly performance reports and business reviews
- Identify operational gaps and propose improvement plans to enhance service quality and reduce costs
- Support continuous optimization of delivery network and carrier allocation strategy

Relationship Management
- Build and maintain strong working relationships with carrier partners
- Support carrier onboarding, training, and operational alignment
- Coordinate rate discussions and support contract/service compliance management

Qualifications

Minimum Qualifications
- Bachelor's degree in Supply Chain, Logistics, Business, or a related field preferred
- 2+ years of experience in logistics, transportation, e-commerce operations, or last-mile delivery/carrier management
- Strong analytical and problem-solving skills, with experience in KPI tracking and performance analysis
- Excellent communication and stakeholder management skills in cross-functional environments
- Proficient in Excel/Google Sheets, with the ability to manage multiple priorities in a fast-paced setting

Preferred Qualifications
- Experience working with carriers such as FedEx, UPS, USPS, regional carriers, or 3PLs
- Experience in e-commerce fulfillment or marketplace logistics
- Familiarity with SLA management and transportation cost optimization

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $109440 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): San Bernadino, CA

Job ID: TikTok-7638860636281817349

Employment Type: OTHER

Posted: 2026-05-13T20:33:32