TikTok Shop - Last Mile Carrier Manager
Responsibilities
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.
- Overseeing logistics service providers, improving their performance, and optimizing delivery processes
- Implementing strategies to reduce last-mile costs and boost overall operational productivity, optimizes warehouse operations through 3BD timeliness improvement and product packaging requirements
- Enhance the merchant experience by improving the quality and accuracy of outbound and carriers sorting through SLA
- Develop a peak season preparation plan and communicate with 3PL in advance to increase the number of personnel and shifts for warehousing and outbound operations to ensure smooth operation during the peak season and meet KPI requirements
- Using data to make informed decisions and drive improvements
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- Daily on-site supervision, cut-off monitoring of the order cleaning progress of each link, to ensure that all links in the system are cleared after production is completed on the same day
- Working with internal departments to align strategies and execution, including system integration and automation implementation
Qualifications
Minimum Qualifications
- Bachelor's degree or above, 3+ years of experience in 3PL warehouse and self-operated Warehouse Management, focusing on small and medium-sized one-piece dropshipping business
- Exceptional Data Analysis and understanding of WMS systems
- Last mile operations management experience
- Excellent communication, cross-team collaboration, and project management skills
Preferred Qualifications
- Overseas Warehouse and 3PL Warehouse Management experience
- Sorting Center operations experience
- International e-commerce logistics experience
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.