TikTok Shop - Last Mile Carrier Manager
Responsibilities
Team Overview
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.
Responsibilities
- Overseeing logistics service providers, improving their performance, and optimizing delivery processes
- Implementing strategies to reduce last-mile costs and boost overall operational productivity, optimizes warehouse operations through 3BD timeliness improvement and product packaging requirements
- Enhance the merchant experience by improving the quality and accuracy of outbound and carriers sorting through SLA
- Develop a peak season preparation plan and communicate with 3PL in advance to increase the number of personnel and shifts for warehousing and outbound operations to ensure smooth operation during the peak season and meet KPI requirements
- Using data to make informed decisions and drive improvements
- Daily on-site supervision, cut-off monitoring of the order cleaning progress of each link, to ensure that all links in the system are cleared after production is completed on the same day
- Working with internal departments to align strategies and execution, including system integration and automation implementation
Qualifications
Minimum Qualifications
- Bachelor's degree or above, 3+ years of experience in 3PL warehouse and self-operated Warehouse Management, focusing on small and medium-sized one-piece dropshipping business
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- Exceptional Data Analysis and understanding of WMS systems
- Last mile operations management experience
- Excellent communication, cross-team collaboration, and project management skills
Preferred Qualifications
- Overseas Warehouse and 3PL Warehouse Management experience
- Sorting Center operations experience is preferred
- International e-commerce logistics experience is preferred
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $105600 - $197600 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.