TikTok Shop - IPR Protection Program Manager
Responsibilities
E-commerce's Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience.
About the Role:
We are seeking an IPR Protection Program Manager to protect the platform from counterfeit products, trademark misuse, and unauthorized sellers by reviewing brand authorization documents and enforcing compliance standards. This role leads and execute processes to ensure only qualified merchants gain access, mitigate intellectual property risks, and partner cross-functionally to investigate escalations, resolve issues, and improve authorization processes and controls.
Responsibilities:
- Responsible for the full-process verification of brand authorization documents and multi-level authorization chains, control merchants' access qualifications, and block invalid, expired, forged and circumvention-based unauthorized brand materials.
- Establish a standardized brand qualification system that balances efficiency and credibility, and promote the sound development and sustainable growth of platform business.
- Implement platform rules and category/seller entry specifications, maintain the compliance baseline, formulate differentiated access thresholds, and prevent counterfeiting and intellectual property infringement risks.
- Coordinate with business, operations and governance teams, leverage internal and external resources, follow up on escalated cases, investigate abnormal account clusters, and achieve closed-loop disposal of authorization-related risks.
- Track authorization management data and governance effectiveness, identify process loopholes, and continuously optimize authorization management mechanisms and systems, as well as review efficiency and full-traceability capabilities.
Qualifications
Minimum Qualifications:
- +5 years of experience in e-commerce/internet platform governance, IPR, compliance, merchant onboarding, or similar function is required.
- Familiar with the onboarding rules for major e-commerce categories, brand authorization systems and multi-level authorization chain logic. Experienced in identifying forged qualification documents, assessing risks and detecting policy circumvention behaviors.
- Strong end-to-end project management skills, including independent project planning, execution, progress tracking, and outcome evaluation. Ability to perform data analysis, identify trends through case review, and drive continuous process optimization and operational improvements.
- Possess strong cross-departmental collaboration skills to efficiently coordinate with merchandising, operations and governance teams. Understand the platform's compliance baseline, balance business expansion and risk control, and formulate reasonable access thresholds.
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Preferred Qualifications:
- Experience in brand authorization, qualification review and merchant admission management at internet or e-commerce platforms are preferred.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $103360 - $209380 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.