TikTok Shop - International Settlement Solution Expert - Indonesia

Responsibilities

About The team
The Settlement Operations team ensures accurate and timely settlement processes for the logistics and transportation business. The team handles billing validation, reconciliation, rate card maintenance, and monthly settlement preparation, while collaborating closely with Operations, Finance, and Product teams to resolve discrepancies and drive process improvements.

Job Responsibilities:
1. Handle day-to-day settlement operations for logistics/transportation business, including billing logic understanding, charge validation, issue tracking and closure.
2. Perform regular reconciliation work (e.g., invoice vs. shipment/waybill vs. Settlement vs. payment data), investigate discrepancies and drive resolution.
3. Support rate card validation and maintenance to ensure data accuracy, clear version control, and traceability.
4. Assist in monthly settlement preparation, pre-payment checking, cost breakdown and basic analysis.
5. Collaborate with cross-functional teams (Operations, Finance, Product/Data) to troubleshoot billing/reconciliation process issues and support continuous improvements.
6. Follow company data security and compliance requirements, handle data properly, and ensure authorized access and secure usage.

Qualifications

Minimum Qualification(s):
1. Bachelor's degree in Audit of Finance degree.
2. 5 years experience in data reconciliation, audit or financial analysis experience with logistics, payment or large-volume waybill reconciliation preferred.
3. Independently manage multi-system reconciliation (e.g., TMS vs system billing vs vendor invoice) ensuring completeness and data quality.
4. Advanced Excel skills: Pivot, Power Query, XLOOKUP; able to build reliable reconciliation models and anomaly detection templates.
5. English working proficiency; able to communicate, read and understand complex business rules and system documentation.

Preferred Qualification(s):
1. Good ownership and cross-team collaboration skills. Collaborate with product/tech teams on billing system defects; write logic change specs and validate accuracy of online tools.
2. Strong data sense; quickly identify anomaly patterns and pinpoint root causes (missing data, logic errors, definition mismatches).
3. Strong logical thinking, extremely detail-oriented, capable of structured problem-solving able to document findings into structured reports and improvement proposals.