TikTok Shop - GTL Logistics - Vendor Governance & Policy - Indonesia

Responsibilities

About The team
This role ensures that vendors consistently deliver the required capacity and service quality to linehaul operations. By driving vendor fulfillment and compliance, this position protects the network from service risks, SLA breaches, and cost inefficiencies. It also strengthens vendor governance, enabling scalable and accountable growth across the logistics network.

- Design and implement a standardized national vendor governance framework across all regions.
- Define, standardize, and monitor vendor KPIs and SLAs, ensuring consistent performance benchmarking.
- Establish KPI scorecards and reporting systems; deliver data-driven insights and executive-level reports.
- Lead structured vendor performance reviews (weekly, monthly, quarterly) to ensure accountability.
- Conduct vendor audits to ensure compliance with company policies, contracts, and regulatory standards.
- Identify performance gaps, risks, and non-compliance issues, and drive corrective action plans.
- Design and enforce penalty and reward systems to drive vendor accountability and performance.
- Act as the key liaison between internal teams (Operations, Finance, Procurement) and vendors, including escalation handling.
- Analyze trends, identify improvement opportunities, and lead initiatives to enhance vendor performance and governance processes.

Qualifications

Minimum Qualifications:
- Holds a Bachelor's Degree.