TikTok Shop - GTL Logistics - Logistics Operation Excellence Specialist - Indonesia
Responsibilities
We are a team of problem solvers that strives to make an impact. The Operation Excellence will be responsible for tracking cost metrics across the delivery business and implementing operational excellence initiatives to improve service level agreements (SLAs) and reduce costs. This role requires working closely with the operations team to drive changes and ensure the successful execution of initiatives.
Responsibilities
- Identify and drive operations excellence initiatives, focusing on improving delivery performance, eliminating bottlenecks, and enhancing operational efficiency.
- Conduct in-depth analysis of volume, manpower, linehaul forecasting, campaign preparation, and backlog management to support both operational and strategic decision-making.
- Coordinate with operations and data teams to create real-time dashboards to monitor 1PL performance, ensuring alignment with KPIs such as SLA compliance and quality metrics.
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- Collaborate with product development teams to ensure that new systems or tools meet operational requirements and support logistics capabilities.
Qualifications
Minimum Qualification(s)
- Experience in operations field & excellence topics other express logistics companies
- Strong in problem-solving skills and independent in driving initiatives from ideation to completion
- Strong personal skills. Willing to work closely with the operations team to execute changes
Preferred Qualification(s)
- Consulting background is a plus
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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