TikTok Shop - Governance AI Agent Program Manager
Responsibilities
About the team
The Global E-commerce Governance & Experience (GNE) team safeguards TikTok Shop by ensuring a safe, fair, and trustworthy marketplace for users, sellers, and creators. We build comprehensive governance strategies, detect and assess risks, enforce policy with integrity, and protect all customers to enable sustainable and responsible business growth.
To embrace technological transformation, we are driving an ambitious end-to-end AI governance modernization to be achieved by the end of 2026-covering the entire lifecycle from Risk sensing & definition → Risk assessment & enforcement → Violation Messaging → Seller/creator appeals → RCA & strategy optimization. Leveraging LLMs and AI Agents, we are redefining how governance operates, significantly increasing automation, improving decision quality, and elevating organizational efficiency.
By joining us, you will stand at the forefront of AI-powered governance innovation:
1. Shape the next-generation global governance framework.
2. Work with cross-regional domain experts.
3. Build and deploy AI Agents in real, high-impact governance scenarios.
4. Contribute to one of the most challenging and meaningful problems in e-commerce trust & safety.
If you're passionate about technology-driven transformation and want to build the future of global e-commerce governance, we would love to meet you.
Qualifications
Minimum Qualification(s)
1. Strong Bachelor's degree and above, preferably in relevant majors such as Computer Science, Artificial Intelligence, Software Engineering, etc.
2. Strong proficiency in Python development, with solid fundamentals in system design and clean coding practices.
3. Familiarity with major Large Language Models (LLMs) such as GPT, Claude, and Llama, along with hands-on experience using their APIs, prompt engineering, or Agent development.
4. Experience in LLM Tool Calling, Agent task decomposition, or multi-Agent system design is preferred.
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5. Strong cross-team communication and collaboration skills; ability to quickly understand business needs and translate them into technical solutions.
Preferred Qualification(s)
1. Understanding of core e-commerce governance concepts (risk detection, content review, appeals handling, re-evaluation, root-cause analysis); relevant project experience is a plus.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.