TikTok Shop - FBT Logistics Solution Manager

5. Represent the Seller Growth perspective in new-category logistics network buildouts (e.g., Aerosols, Large & Bulky) - contributing to LSP qualification assessments, FC layout design, and capacity planning to ensure infrastructure build cadence aligns with merchant readiness and launch timelines, while proactively surfacing merchant experience risks to operations teams.
6. Systematically capture and analyze merchant logistics feedback and operational pain points, conduct root cause analysis, and translate findings into actionable product and business improvement proposals that drive continuous enhancements to FBT logistics capabilities and merchant experience.
7. Support sales enablement for FBT rate card updates, policy changes, and new capability launches - including developing training materials, updating Seller Academy content, and designing one-on-one talking points that empower BD and AM teams to effectively convey FBT value to merchants.
8. Support FBT eligibility management for major campaigns (SBD, BAP, etc.) - partnering with BD/AM teams on exemption reviews, merchant compliance coaching, and FBT utilization sprint execution ahead of campaign gates.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above; 3+ years of experience in e-commerce logistics, supply chain, or merchant operations.
- Solid foundation in e-commerce logistics, including inbound operations, inventory management, first-mile logistics, last-mile delivery, and platform fulfillment policies.
- Strong data acuity; ability to diagnose issues, model targets, and quantify solutions using business data.
- Excellent merchant communication and problem-solving skills; ability to translate complex logistics logic into clear, merchant-friendly language.

Preferred Qualifications:
- Experience with platform logistics operations or merchant support is a strong plus.
- Background in special-category logistics compliance, SOP design, or VAS capability rollout is preferred.
- Experience in competitive rate benchmarking or logistics rate card design is a plus.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $115520 - $209380 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): Seattle, WA

Job ID: TikTok-7634248939048552709

Employment Type: OTHER

Posted: 2026-04-30T20:31:19