TikTok Shop - Data Scientist - Governance and Experience Data Science (SEA Experience)

Responsibilities

The e-commerce data science team aims to maximize the efficiency of e-commerce transactions through quantitative techniques such as mathematical statistics and machine learning. At the same time, we are committed to building a more diverse, inclusive, candid and efficient working atmosphere. We sincerely invite excellent data scientists to join us in building a first-class e-commerce platform.

Responsibilities:
1. Measuring and monitoring customer experience key metrics in Southeast Asia region, such as NPS, CPO and PARR etc.;
2. Collaborating with stakeholders closely to find RCA and action plans;
3. Sorting out and establishing customer experience metrics systems, effectively discovering related problems, and providing solutions to business partner;
4. Conducting deep analysis about seller and customer experience, to explore more opportunities in repurchase, retention and conversion;
5. Designing a/b experiment for effectiveness improvement and ROI calculation, conducting analysis to optimize strategies.

Qualifications

Minimum Qualifications:
1. Bachelor degree or above, major in science or engineering or engaged in data statistics, analysis, modeling related working areas after graduation;
2. Proficient in SQL, can use Python or R for data analysis;
3. Able to write required documents in English and communicate with global staff;