TikTok Shop - Customer Success Manager - Japan

Responsibilities

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users. Join us as we drive the future of e-commerce here at TikTok.

This role focuses on leading the end-to-end technical integration for strategic merchants joining TikTok Shop. You will work closely with Account Management, Product, and Operations teams to support merchants through every stage-from understanding their business needs, designing integration solutions, to ensuring successful implementation on our platform.

- Collaborate with the account management team to drive pre-sales activities and work with Product/Operations and other related stakeholders to complete integration and onboarding for strategic merchants.
- Provide professional technical and consulting support during merchants' requirement discovery, solution design, and implementation stages, helping merchants complete integration with the TikTok Shop platform.
- Work with merchants and service providers to diagnose and resolve integration-related issues.
- Identify deep-level merchant needs and design end-to-end product solutions across the entire chain - including merchant-facing tools, operational workflows, merchant-platform interactions, and merchant-consumer experiences.
- Gather integration best practices and market feedback to provide market insights that inform the product roadmap; promote best practices to support long-term business objectives.

Qualifications

Minimum Qualifications
- Bachelor's degree or above, with 3+ years of experience in technical account management, pre-sales technical support, solution architecture, customer success, or related roles; experience in international e-commerce is a plus.
- Excellent communication and presentation skills; able to effectively influence stakeholders at all levels of the organization, including engineers, managers, and senior executives.
- Strong understanding of the e-commerce ecosystem and system architecture, with professional knowledge of system integration; familiar with integration models, best practices, mainstream integration products, and technical stacks.
- Hands-on experience with Shopify, Base, Salesforce, Microsoft, Huawei, or other commerce management systems.
- Strong communication, collaboration, and project management skills; able to work effectively in complex environments, adjust strategies flexibly, and ensure smooth project delivery.
- High proficiency in Chinese and Japanese (oral and written), to ensure experienced collaboration with international teams across different time zones.