TikTok Shop - Creator Live Strategy & Operations Associate
Responsibilities
About the Team
The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The role is responsible for building the TikTok E-commerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.
Responsibilities:
- Support the scaled growth of creator live streaming operations in the U.S. market, with GMV growth as the core objective. Drive key initiatives including expanding the creator pool, increasing creators' live-streaming frequency and motivation, and improving live conversion performance.
- Contribute to building a comprehensive creator live enablement system, including live-streaming education and training, product matching, merchandise and assortment planning, and the design of incentive and motivation programs.
- Partner with the creator live team to execute major sales campaigns and themed live-streaming events. Lead cross-functional collaboration by working closely with Campaign, Product, Algorithm, and Platform Governance teams to integrate resources and ensure smooth execution of creator live showcases and ecosystem-wide initiatives.
- Apply a data-driven approach by breaking down and analyzing key metrics such as traffic, conversion, and GMV. Generate actionable operational insights and provide practical recommendations to support the optimization of creator operation strategies.
Qualifications
Minimum Qualifications:
- Bachelor's degree in Business, Economics, Marketing, Data Science, or a related field.
- 3+ years of experience in e-commerce operations or a closely related field.
- Demonstrated ability to transfer accumulated operational experience and strong "operations sense" to support and accelerate the growth of the U.S. creator live-streaming ecosystem.
Preferred Qualifications:
- Experience in creator or content operations on content commerce or live commerce platforms is a plus.
- Strong data-driven mindset with the ability to derive insights from data and translate them into clear, actionable operational recommendations; experience in data analysis or analytics-related roles is a plus.
- Excellent communication, coordination, and cross-functional collaboration skills; ability to adapt quickly to a global working environment and fast-changing business needs.
- Highly self-motivated, proactive, and results-oriented.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $88920 - $144400 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.