TikTok Shop - Core Seller Growth Specialist

Responsibilities

About the team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.

Within GNE, the Service Support Centre (SSC) provides customer service for Buyers, Sellers, and Creators across the globe. We are seeking a Core Seller Growth Specialist.

Responsibilities:
- Directly engage with potential sellers through outbound channels (phone, WhatsApp, email) to drive seller onboarding and early activation.
- Own day-to-day execution of seller acquisition funnel, including lead follow-up, qualification, conversion, and onboarding coordination.
- Build trust with sellers, clearly communicate platform value proposition, and drive conversion through proactive engagement and follow-ups.
- Work closely with BPO teams to scale outreach efforts, while personally handling high-potential leads and critical conversions.
- Track and manage seller pipeline, ensuring timely progression across stages (Contact → Registration → Onboarding).
- Identify common seller objections and feedback, and continuously improve outreach scripts, playbooks, and conversion strategies.
- Collaborate with Ops, Product, and Policy teams to ensure smooth onboarding experience and resolve blockers impacting conversion.
- Support pilot execution and on-the-ground testing, ensuring fast iteration and strong execution discipline.

Qualifications

Minimum Qualifications:
- +2 years of experience in sales, business development, account management, or operations.
- Strong communication and persuasion skills; comfortable making high-volume outbound calls and engaging sellers directly.
- Results-driven and highly execution-oriented; willing to be hands-on and own conversion targets.
- High Oral/Written proficiency in English and Portuguese is required for this role due to cross functional collaboration with global teams.

Preferred Qualifications:
- 2+ years of experience preferably in e-commerce, marketplaces, or tech platforms.
- Comfortable working in a fast-paced, ambiguous environment with evolving processes.
- Strong ownership mindset with ability to follow through and close deals.
- Familiar with local market and seller ecosystem.
- Ability to thrive in ambiguity and adapt quickly to change.