TikTok Shop - Core Seller Acquisition Operations Manager

- Manage the end-to-end acquisition funnel from lead intake, refinement and prioritization through outreach, registration, qualification, and successful onboarding, with clear operating standards and ownership at each stage.
- Work closely with BPO teams to ensure strict and consistent execution of defined acquisition strategies and SOPs, including lead handling, outreach cadence, seller communication, follow-up, disposition, and documentation.
- Establish and manage operating mechanisms including daily/weekly performance reviews, funnel tracking, agent productivity management, quality audits, root-cause analysis, and corrective action plans.
- Deep dive funnel performance to identify conversion losses across lead quality, contactability, seller intent, agent execution, registration, and qualification, and translate findings into measurable improvement actions.
- Apply structured continuous improvement methodologies such as Lean, Six Sigma, PDCA, root-cause analysis, and process mapping to identify operational gaps, reduce waste, improve conversion, and increase agent productivity.
- Build clear performance benchmarks and identify gaps across agents, lead segments, channels, and BPO operations; replicate top-performing practices and address underperformance through structured improvement plans.
- Partner with in-house teams to continuously refine acquisition strategy and translate strategy changes into clear SOPs, training materials, QA standards, and frontline execution requirements.
- Personally deep dive representative seller cases and, when necessary, engage sellers directly to understand seller intent, validate operational hypotheses, and distinguish market constraints from execution issues.
- Identify recurring platform or process blockers affecting seller onboarding and work cross-functionally with Product, Moderation, Logistics, Risk, and other teams to drive systemic resolution.
- Maintain strong operational governance with BPO partners, ensuring adequate staffing, training readiness, performance management, issue escalation, and execution quality.
- Design and run controlled operational pilots, measure impact, and determine whether successful improvements should be standardized and scaled.

Qualifications

Minimum Qualification(s):
- 5+ years of experience in operations, sales operations, business operations, process improvement, marketplace operations, or related roles, preferably in e-commerce, technology, BPO, or high-volume operational environments.
- Strong operations management mindset with demonstrated experience building or managing standardized processes, SOPs, performance mechanisms, and frontline execution.
- Strong analytical skills with the ability to break down acquisition funnels, identify performance gaps, conduct root-cause analysis, and translate insights into measurable operational actions.
- Strong understanding of frontline/BPO operations, including productivity management, QA, training, performance management, capacity, and operational governance.
- Highly execution-oriented and hands-on; comfortable moving between performance data, frontline operations, seller cases, and cross-functional problem solving.
- Strong ownership and ability to independently drive problems from diagnosis through implementation and measurable improvement.
- High Oral/Written proficiency in English and Spanish is required for this role due to cross-functional collaboration with global teams.

Preferred Qualification(s):
- Experience with continuous improvement methodologies such as Lean, Six Sigma, PDCA, DMAIC, or similar process excellence frameworks is strongly preferred; Lean Six Sigma certification is a plus.
- Comfortable working in a fast-paced, ambiguous environment with evolving processes.
- Familiar with e-Commerce ecosystem, particularly Mercado Libre, Amazon, DTC sellers, and marketplace seller acquisition.

Client-provided location(s): Mexico City, Mexico

Job ID: TikTok-7691351510631794949

Employment Type: OTHER

Posted: 2026-10-01T22:25:38