TikTok Shop - Content and Product Governance Strategy Manager - Japan
Responsibilities
Team
Governance and Experience is a global team aiming to build a safe and trustworthy platform for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
Role
We are looking for Content and Product Governance Strategy Managers to join our team to develop strategies/ policies to ensure quality and compliance across the content and product listing lifecycle, while enabling businesses. As a Strategy Manager, you will analyse data, develop content and product listing policies, run and implement projects, and drive operational optimisation to improve users' live-shopping experience. You are highly analytical, able to conceptualise solutions from first principles, navigate ambiguity, and implement solutions swiftly.
Responsibilities
1. Analyse large data sets and develop data-driven policies to enable the commerce business, evaluate partners' behaviours, product trends, manage fulfillment and partners' services.
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2. Analyse data to measure, identify, mitigate, and monitor risks to raise the overall ecommerce content and product listing ecosystem quality. Engage in risk discovery - to identify new content and product quality and abuse trends and develop policies to address them
3. Maintain a keen understanding of Northeast Asia market and conditions to inform strategy development.
Responsible for partners' and product as well as intellectual property compliance management, building up implementation processes and working closely with cross-functional partners -- to optimise enforcement systems.
4. Investigate sensitive escalations, review and implement our strategies and policies, taking into account our policies, business impact, and market conditions.
5. Ensure constant improvements of key metrics for content, listing, and intellectual property risk mitigation, and enforcement accuracy.
6. Work to promote transparency and understanding of policies, including assessing partners plans of action in response to enforcement actions.
7. Act as an escalation point of contact and internal communications on all partners and listing governance issues. Support communications, enforcement actions, and data reporting for partners and listing enforcement and appeal programs.
Qualifications
Minimum Qualifications
1. Strong bachelor's or master's degree in fields such as Engineering, Analytics, Economics, Social Sciences, Law.
2. 4+ years experience developing, implementing, and managing policies and projects.
3. Demonstrated ability to analyze large datasets, including using data to drive decision making.
4. Professional experience in Data Analysis, Content Policy, Ecommerce, Technology, Intellectual Property Protection, Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policy and Operations Management, Partner or Product Growth, Risk Analytics, Compliance, or Experience programmes.
5. Familiarity with commerce, social media content landscape and ecosystem management - as well as strategic business sensitivity, will be advantageous.
6. Good English oral and written communication skills, including the ability to propose complex solutions and explanations in writing.
Preferred Qualifications
1. Driven, excellent programme management and communication skills with the ability to plan for, and manage complex projects, as well as influence multiple cross-functional teams to build and launch new policies and workflows.
2. Demonstrate the ability to analyze data, including using data to drive decision making.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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