TikTok Shop - CBT Operations & Seller Operations Manager - UK
Responsibilities
About the Team
The Supply Chain and Logistics team is responsible for providing reliable and scalable logistics solutions to support the growth of cross-border sellers in the UK.
We are looking for a CBT Operations & Seller Operations Manager to manage both CBT site operations and CBT seller operations, ensuring stable operational performance while improving seller onboarding, adoption and experience.
Responsibilities
Own day-to-day CBT operations across the UK network, including 11 sites.
Manage on-site operational performance, including parcel handover, scanning, sorting, dispatch, capacity, exception handling and operational compliance;
Establish site-level KPIs and SOPs, monitor operational performance and conduct root-cause analysis for service failures;
Coordinate with logistics providers and on-site teams to manage capacity, staffing, operational readiness and peak-period planning;
Drive continuous improvement across CBT sites to improve operational efficiency, lead time, parcel visibility and seller experience;
Own CBT seller operations, covering seller onboarding, operational education, issue resolution, logistics consultation and performance improvement;
Provide dedicated hyper-care support for approximately 1,600 sellers, while supporting an average of 40-50 newly onboarded sellers per week;
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Analyse seller-level logistics performance and identify key blockers affecting CBT adoption, seller experience and order growth;
Build scalable onboarding, communication and support mechanisms to reduce repetitive seller issues and improve seller self-service capabilities;
Work closely with Account Management, Carrier Operations, Product, Governance and other cross-functional teams to resolve operational issues and support CBT growth;
Translate seller feedback and operational pain points into product, process and logistics capability improvements.
Qualifications
Minimum Qualifications
Bachelor's degree or above;
5+ years of experience in logistics operations, warehouse/site operations, seller operations or e-commerce operations;
Good understanding of parcel logistics operations including first mile, parcel handover, scanning, sorting, linehaul and last-mile delivery;
Strong operational execution and project management capabilities, with the ability to manage multiple sites and stakeholders simultaneously;
Strong seller communication and problem-solving skills;
Data-driven and able to identify operational issues through performance analysis.
Preferred Qualifications
Experience managing multi-site logistics or warehouse operations in the UK;
Experience working with cross-border e-commerce sellers;
Experience managing high-volume seller onboarding or seller hyper-care programs;
Experience working with UK parcel carriers or logistics service providers;
Able to travel within the UK for site visits and operational management.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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