TikTok Shop by Tokopedia - Senior/ Account Management, FMCG (Home Supplies) - Indonesia

Responsibilities

About the Team
In this team, you will be responsible in developing categories and the corresponding sub-categories by building a robust team, and conducting prioritization of sub categories, leads identification, leads generation, acquisition, incubation, and performance improvement & management.

Roles & Responsibilities:
- Acquire and incubate brands, principals and big merchants that contribute large GMV share
- Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
- Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
- Maintain service quality provided by seller - low cancellation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
- Manage merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Qualifications:
- Bachelor's degree or above
- Proficiencies in English and Bahasa Indonesian languages
- 3+ years experience in FMCG categories, with strong networking to brands and big merchants; social media savvy

Preferred Qualifications:
- Good negotiation skills, strong logical thinking, and Interpersonal skills
- Well connected to big players within the industry
- Collaborative and open to changes and challenges