TikTok Shop by Tokopedia - Seller Growth, BPO Management Lead - Indonesia
Responsibilities
In this team, you will be responsible for driving the growth and performance of SMB mid-tail sellers by managing BPO manpower with the end goal of increasing overall sellers' GMV.
Roles & Responsibilities:
- Develop and execute a category-specific growth strategy for the mid-tail seller portfolio on TikTok Shop and Tokopedia, drive seller growth and performance by implementing data-driven intervention frameworks across the seller lifecycle.
- Build, mentor, and lead a high-performing team of seller operation specialists and managers.
- Manage and optimize BPO agent service quality to ensure efficient, scalable, and high-quality seller operations.
- Collaborate with Category, Marketing, Product and Strategy Teams to align seller initiatives with platform campaigns and tools.
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- Establish robust monitoring and reporting systems to track portfolio health, team/BPO performance, and ROI.
Qualifications
Minimum Qualifications:
- Education: Bachelor's degree or above.
- Platform & E-commerce Expertise: 5+ years of experience in marketplace operations, seller management, or category management.
- Category & Commercial Acumen: Proven ability to develop and execute category-specific growth strategies. Deep understanding of the supply landscape, pricing dynamics, and success drivers in at least one key Indonesian e-commerce vertical.
- BPO/Vendor Management: Demonstrated experience in managing BPOs or external service partners, including performance management, contract negotiation, and operational scaling.
- Leadership Experience: 3+ years in a direct team leadership or people management capacity.
- Communication & Leadership: Excellent stakeholder management skills. Ability to influence cross-functional teams and lead through partnership.
- Language: High-level communication skills in English speaking to communicate with internal & external stakeholders, with proven ability to engage diverse partners and lead a team.
Preferred Qualifications:
- Analytical & Data-Driven: Strong analytical skills with proficiency in data tools (Excel, SQL, Data Studio) to analyze seller performance, drive insights, and measure impact.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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