TikTok Shop by Tokopedia - Knowledge & Community Manager (Seller Growth) - Indonesia
Responsibilities
About the team:
The Education & Engagement (E&E) team designs and delivers scalable initiatives to empower both sellers and internal stakeholders. Our mission is to drive measurable, impactful that aligned with business goals, by equipping sellers & internal users with the right knowledge, tools, and capabilities.
We focus on building structured knowledge ecosystems, enabling effective go-to-market (GTM) execution, and leveraging mass channels to educate and engage sellers at scale. By combining education, community, and data-driven insights, we aim to accelerate seller growth and platform performance.
About the role:
We are looking for a Knowledge Management & Community Manager (Education & Engagement Team) to own and optimize our end-to-end knowledge ecosystem while leading seller community engagement as a key scalable channel. This role sits at the intersection of knowledge management, GTM enablement, and seller engagement. You will be responsible for ensuring that knowledge is well-structured, actionable, and effectively distributed, while also leveraging the seller community as a primary channel to gather insights, drive education, and scale impact, with a strong focus on productization, AI-driven solutions, and operational efficiency. This role combines analytical thinking, project management, and cross-functional collaboration. We're looking for candidates who are analytical, data-driven, and eager to create meaningful impact through insights and execution.
Want more jobs like this?
Get Project Management jobs in Jakarta, Indonesia delivered to your inbox every week.
Roles & Responsibilities:
KM Related:
- Own and manage the knowledge repository, ensuring learning resources are structured, accessible, accurate, and aligned with business priorities, in collaboration with subject matter experts.
- Standardize and optimize workflows by developing end-to-end SOPs to improve efficiency and scalability of knowledge requests and processes.
- Translate business and product updates into actionable education, including creating seller showcases & best practices, educational materials, to drive adoption.
Community Manager Related:
- Own the seller community and drive community strategies (content, discussions, engagement initiatives) to educate and engage sellers. Grow and nurture the community in a sustainable way, ensuring continuous member activation, retention, and value creation.
- Leverage the community as a feedback loop to gather insights and inform internal teams.
- Drive scalability for community management through productization, automation, and AI solutions. Continuously optimize initiatives based on data insights.
Qualifications
Minimum Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- 2 years+ of experience in e-commerce, strategy, operations, education, or seller engagement/community-related roles.
- Strong analytical and data-driven mindset, with the ability to translate insights into actions.
- Proactive, structured, and detail-oriented with a strong ownership mindset.
- Experience in project management and managing multiple initiatives simultaneously.
- Strong communication and stakeholder management skills.
Preferred Qualifications:
- Experience in knowledge management, content systems, or building structured repositories.
- Experience in managing communities, engagement channels, or user-facing programs at scale.
- Familiarity with productization, automation, or AI-driven solutions is a strong plus.
- Passion for driving scalable impact and improving operational efficiency.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.