TikTok Shop by Tokopedia - Account Manager, Electronics - Indonesia

Responsibilities

About the Team
The International Strategic Partnership (ISP) team is a specialized unit within Global E-commerce Indonesia Operations. It is tasked with propelling the growth of international (non-local) brands in the Indonesian market through strategic seller acquisition, partnership management, and category development.

Roles & Responsibilities:
- Build and maintain strong relationships with merchants and brands.
- Negotiate commercial deals and secure participation in campaigns and seasonal events.
- Identify growth opportunities and develop Joint Business Plans (JBPs) aligned with merchants' short- and long-term goals.
- Monitor and improve seller performance metrics, including cancellation rate, return rate, shipping lead time, and overall customer satisfaction.
- Manage merchants through scalable incubation programs, tools, and platform initiatives.
- Drive GMV growth and strengthen merchant performance on the platform.

Qualifications

Minimum Qualifications:
Bachelor's degree or above.
- Minimum 3 years of experience in relevant categories, preferably Electronics.
- Strong network with brands and major merchants.
- Familiarity with social media and e-commerce ecosystems.

Preferred Qualifications:
- Strong negotiation and stakeholder management skills.
- Analytical and logical problem-solving ability.
- Good understanding of the electronics industry.
- Ability to collaborate across teams and adapt to a fast-changing environment.