TikTok Shop by Tokopedia - Account Manager, Electronics & Automotive (Mandarin Speaker), Indonesia

Responsibilities

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Join us as we drive the future of e-commerce here at TikTok.

- Acquire and incubate brands, principals and big merchants that contribute large GMV share
- Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
- Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
- Maintain service quality provided by seller - low cancellation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
- Manage merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Qualifications
- Bachelor's degree or above
- 3+ years experience in the relevant categories, with strong networking to brands and big merchants; social media savvy
- Intermediate-level speaking proficiency in Mandarin, as this role will manage Chinese sellers and use Mandarin as one of the primary languages

Preferred Qualifications
- Good negotiation skills, strong logical thinking, and Interpersonal skills
- Well connected to big players within the industry
- Collaborative and open to changes and challenges