TikTok Shop - Business Planning & Operations (BP&O) Manager

Responsibilities

The TikTok commerce team builds the solutions that help businesses engage audiences, inspire product discovery, and create commercial experiences on a platform where brands and merchants connect meaningfully with creators and communities.

We work closely with merchants, creators, and partners to support sustainable business growth while keeping the experience safe and trusted for the community. As the business scales across global markets, we take on complex challenges across content, commerce, trust, and the differing needs of each local market.

You will help shape the future of AI-native commerce, where discovery, entertainment, and buying happen in the same place.

Team Intro
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

We are looking for a Business Planning & Operations (BP&O) professional to join the EU Key Account team. This role sits at the heart of a fast-paced commercial organisation working with major international brands across Europe.

The BP&O role will help the team scale seller acquisition and incubation by building practical playbooks and toolboxes, driving cross-functional programmes and projects, and partnering closely with Key Account Managers and key stakeholders across the business. This is a highly collaborative role for someone who enjoys turning strategy into execution and creating repeatable operational impact.