TikTok Shop - Business Analysis and Strategy Specialist - Creator Content
Responsibilities
About the team
With the rapid development of the platform's e-commerce business, the scale of the content ecosystem has continued to expand, with an explosive growth in the number of creators and various content producers, and content forms and communication scenarios have become increasingly diversified. In this context, the compliance, health, and quality of the content ecosystem are not only directly related to user trust and experience, but also the core cornerstone of ensuring the platform's sustainable compliant operations and avoiding regional cultural and regulatory risks.
Currently, the platform is facing multiple key demands: on one hand, it is necessary to keep up with the cultural customs and detailed regulatory policies of different regions, establish an adapted content and creator governance system, and ensure the compliant and orderly development of the ecosystem. On the other hand, it is essential to standardize account behaviors, reduce violations through scientific reward and punishment mechanisms and risk prevention and control strategies, while improving the exposure and conversion efficiency of high-quality content and optimizing the personalized recommendation experience.
In addition, the prediction of governance pain points, process optimization, and emergency response in cross-functional collaboration also urgently require professional talents to coordinate and promote. To further strengthen the compliance barrier of the content ecosystem, improve governance efficiency and ecological quality, and drive the high-quality and sustainable growth of the platform's e-commerce business, this content governance strategy position is specially established. It aims to build a "compliant, controllable, high-quality, and upward-oriented" content ecosystem through professional strategy formulation and implementation.
Responsibilities
- Develop strategies and policies covering content and creator governance, to adhere to US cultures, regulations, nuances.
- Develop strategies and policies for overall content and creator account health, violations, rewards, penalties, etc.
- Develop strategies and policies to mitigate risks, monitor, and raise the overall e-commerce content ecosystem quality and personalized recommendations.
Want more jobs like this?
Get jobs in Los Angeles, CA delivered to your inbox every week.
- Engage cross-functional stakeholders to consolidate, pre-empt and analyze content and creator governance pain points; derive and implement action plans and operational workflows to resolve them.
- Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation.
- Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health.
- Communicate and conduct training as regards new strategies and policies, to ensure their effective implementation.
- Troubleshoot and resolve high-priority emergency cases that may arise
Qualifications
Minimum Qualifications
- Bachelor's degree in Business, Marketing, Data Science, or a related field (or equivalent practical experience).
- Proven ability to analyze business metrics, build KPIs, and provide actionable insights to drive performance and growth.
- Strong communication skills, with the ability to collaborate with cross-functional teams and stakeholders.
Preferred Qualifications:
- 2+ years experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety and related fields.
- Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams to build and launch plans.
- Familiarity with e-commerce compliance ecosystem, content ecosystem, and/or social media content landscape will be advantageous.
- Having experience in e-commerce Creator and Partner is an added advantage.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $88920 - $191330 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.