TikTok Shop - Automation Prompt Engineering Lead
Responsibilities
About the Team
Global E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Support Center (SSC) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators.
We are looking for a Prompt Engineering Leader to manage the Automation Prompt Engineering Team to fulfill the business' needs, and drive continuous improvement together with cross functional teams.
Roles & Responsibilities
- Lead and set the directions and experience evaluation metrics for the global automation operation team.
- Manage effective methodology to continuously find opportunities for automation experience improvement.
- Explore the experience gap by competitor analysis for creative optimization.
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- Set strong collaboration with cross function stakeholders, and drive success globally.
- Optimize the existing workflow and improve the entire working efficiency within the team.
- Define the effective strategy based on scenario analysis and customer painpoints.
Qualifications
Minimum Qualifications
- Bachelor's degree or above is needed.
- 5+ years of related working experience in leading, managing automation experience design, with 3+ years of team management experience.
- Expertise in project design, data analysis, communication skills, driving for results and managing changes.
- Good understanding of large language models, AI-driven chatbot optimization.
- Strengths in problem shooting, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
Preferred Qualifications
- Flexibility in cross time zones and regions' cooperation.
- Background in e-commerce and service will be a plus.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.