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TikTok

TikTok Shop - Automation Prompt Engineer

3+ months ago• Mexico City, Mexico

Responsibilities

Global E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Support Center (SSC) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators.

We are looking for Service Automation Prompt Engineer to drive model performance and SOP optimization to ensure continuous improvement in chatbot.
Roles & Responsibilities:
- Expand the scenarios from traditional knowledge configuration to large language models.
- Tailor the qualified automation SOP based on business strategy and policy.
- Launch, release and verification of the automation solution in the chabot.
- Operation and maintenance process management.
- Resolution effects monitoring, and opportunities finding for continuous optimization.
- Collaborate with algorithm and product teams to enhance chatbot solving capability, including modeling and feature capabilities, and make chatbot more capable of issue resolving.

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Qualifications

Minimum Qualifications:
- Bachelor's degree is required.
- 3+ years of experience in automation.
- Prompt Engineer experience, and understanding knowledge of large language models.
- Expertise in project design, data analysis, communication, driving results, and managing change.
-Proficiency in English and Spanish is required for the role.

Preferred Qualifications:
- Experience in eCommerce marketplaces is a plus.
- Proven experience working in a global set up and across different timezones.
- Strong problem-solving and issue-resolution skills, with the ability to work in a deadline-driven environment, attention to detail and the ability to multitask.

Client-provided location(s): Mexico City, Mexico
Job ID: TikTok-7501481648337914120
Employment Type: OTHER
Posted: 2025-05-09T00:27:26

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes

  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources

  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities

  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events

  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence

  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity

  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program

  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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