TikTok Shop - Automation, Process Optimization & Operational Efficiency Manager, Fulfillment Center
Responsibilities
About the role
We are a fast-growing U.S.-based overseas warehousing and fulfillment provider specializing in high-volume B2C cross-border e-commerce. To support our 3-5 year scaling strategy, we are seeking a highly technical and strategic leader to drive our next generation of fulfillment automation, lean process engineering, and cost-optimization initiatives.
This is not a maintenance role. This is a greenfield and brownfield transformation role. You will own the roadmap from manual workflows to semi-automated/fully automated sortation, pick-pack, and value-added services (VAS). You will be expected to deliver double-digit productivity gains while reducing cost-per-order in a highly cross-border logistics environment.
Key Responsibilities
1. Strategic Automation Roadmap & Capital Execution
- Design and execute a 3-year automation master plan for 200K-1M+ sq ft warehouse facilities, including ASRS, AMR/AGV, goods-to-person (G2P), robotic picking, automated packing, and high-speed sortation systems.
- Lead end-to-end capital projects: business case development, ROI modeling (payback < 2 years), vendor selection, site layout re-engineering, installation, commissioning, and hypercare.
- Partner with real-estate and operations teams to integrate automation into new site launches and existing facility retrofits.
2. Process Optimization & Lean Transformation
- Map, analyze, and re-engineer all B2C fulfillment workflows: inbound receiving, putaway, inventory accuracy, wave planning, picking (piece/piece), packing, labeling, carrier sorting, and returns processing.
- Implement Lean Six Sigma / Toyota Production System methodologies to eliminate waste (muda), unevenness (mura), and overburden (muri) across labor-driven processes.
- Deploy standardized work, visual management, and error-proofing (poka-yoke) to reduce defects, mis-ships, and damage rates.
3. Efficiency & Labor Productivity
- Establish a labor management system (LMS) with engineered labor standards (ELS) and performance-based incentive models.
- Drive units-per-man-hour (UPH) , on-time shipment (OTS) , and cost-per-order (CPO) KPIs to best-in-class 3PL benchmarks.
- Optimize wave planning and order batching algorithms to maximize pick density and minimize travel time (both manual and automated).
4. Cost Optimization
- Identify and deliver $5M+ annualized cost savings through automation, packaging optimization, carrier consolidation, and waste reduction.
- Redesign slotting strategies to reduce handling touches and storage cube utilization.
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- Collaborate with procurement to negotiate favorable terms with automation suppliers and MRO vendors.
5. Cross-Functional & Bilingual Stakeholder Management
- Act as the primary technical translator between U.S. ops teams and Chinese headquarters/engineering teams-converting operational pain points into clear technical requirements and vice versa.
- Present monthly business reviews (MBRs) and quarterly capital review decks to C-suite, articulating trade-offs between CapEx, OpEx, throughput, and service levels.
- Train and mentor operations managers, shift leads, and continuous improvement specialists on new automation systems and lean tools.
Qualifications
Minimum Qualifications
- Education: Bachelor's degree in Industrial Engineering, Mechanical Engineering, Operations Research, Supply Chain Management, or related field. MBA or Master's in IE/SCM strongly preferred.
- Experience: 5+ years of progressive experience in warehouse automation, process engineering, or operational excellence within high-volume B2C fulfillment (minimum 50K+ orders/day).
- Automation Track Record: Proven hands-on leadership in at least 2 major automation deployments (e.g., AMR fleets >50 units, AutoStore, shuttle systems, robotic arms, or high-speed cross-belt sorters) from conception to go-live.
- Lean/Six Sigma: Black Belt certification (or equivalent demonstrated impact) with quantifiable results (e.g., 30% productivity lift, 40% defect reduction).
- Data & Systems: Advanced proficiency in WMS (e.g., Manhattan, Blue Yonder, or proprietary), data analytics (SQL, Power BI/Tableau), and simulation modeling (e.g., FlexSim, AnyLogic).
Preferred Qualifications
- Experience with cross-border e-commerce (China-to-US supply chain, FBA labeling, customs compliance, multi-carrier small-parcel).
- Background in MHE (material handling equipment) controls integration or basic PLC/SCADA knowledge.
- Prior P&L responsibility or site GM experience.
- Existing network of automation vendors (Honeywell, Dematic, Knapp, Hai Robotics, Geek+, Syrius, etc.).
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $143100 - $259200 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.