TikTok Shop - Account Manager, Lifestyle (Malaysia)

Responsibilities

The team drives, leads and grows the MY TikTok Shop Lifestyle category, providing both sellers and buyers a seamless shopping experience.

In this role you will be responsible for delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering the best customer experience by providing the best service.

Join us as we drive the future of e-commerce here at TikTok.

Responsibilities:
- Acquire and incubate brands, principals and big merchants that contribute a large GMV share.
- Build and maintain relationships with merchants, negotiate and secure best deals based on campaign or seasonality.
- Discover new collaborative opportunities fit into merchants' short-term and long-term development plan and build JBPs.
- Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction.
- Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools.

Qualifications

Minimum Qualifications:
- Bachelor's Degree or equivalent practical experience.
- 2-5 years experience in ecommerce; direct experience in relevant categories preferred.
- Excellent interpersonal and negotiation skills.
- Attention to detail, affinity with numbers, logical and problem solving skills.
- Strong connections with brands and big sellers are preferred.
- A good team player, fast learner and open to changes.
- Proficient in Excel and Power Point.