TikTok Shop - Account Manager, Fashion (Malaysia)
Responsibilities
About the team
The team drives, leads and grows the TikTok Shop Fashion category, providing both sellers and buyers a seamless shopping experience.
In this role, you will be responsible in acquiring, incubating and managing sellers from the Fashion category.
Responsibilities
- Acquire and incubate brands, principals and big merchants that contribute large GMV share
- Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
- Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
- Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
- Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools
- Able to deliver category or sub-category growth plan with solid action plan
Qualifications
Minimum Qualifications
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- Bachelor's Degree or equivalent practical experience
- 3-5 years experience in ecommerce
- Attention to detail, affinity with numbers, logical and problem solving skills
- Good analysis skills and able to set up an action plan based on data and experience
Preferred Qualifications
- Direct experience in Fashion Category
- Strong connections with brands and big sellers are preferred
- Proficient in Excel and Power Point
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.