TikTok Shop - Account Management Lead, Lifestyle (Thailand)
Responsibilities
The Key Account Management Lead leads and develops a team of Key Account Managers within the Lifestyle Cluster. Reporting into the Category Manager, this role turns the category vision and strategy into day-to-day execution - providing operational oversight to ensure the team delivers against plan, hits KPIs, and maintains high standards of quality. Acting as the link between strategy and on-the-ground activity, the Lead is both a people manager and an operational driver who removes blockers and sets the team up to succeed.
Roles & Responsibilities:
-Lead, manage, and develop a team of Key Account Managers, translating the Category Manager's vision and strategy into day-to-day execution.
-Provide operational oversight to ensure the team delivers against plan, meets quality standards, and consistently hits KPIs.
-Build and maintain a centralized team dashboard to give clear visibility into performance, pipeline, and key metrics.
-Monitor the team's daily output for quantity, quality, and adherence to deadlines.
-Escalate blockers to cross-functional (XFN) and internal teams, driving resolution and finding solutions on behalf of team members.
-Keep the team up to date on new policies, tools, and process changes, ensuring smooth adoption.
Want more jobs like this?
Get Business Operations jobs in Bangkok, Thailand delivered to your inbox every week.
-Continuously review and revise plans to keep all targets on track.
-Lead quarterly project planning and execution - understanding category and seller challenges, designing program mechanics and reward schemes, setting up execution plans, and reviewing performance.
-Partner with cross-functional (XFN) teams to align on and achieve shared objectives.
Qualifications
Minimum Qualifications:
- Fluent in both English and Thai, able to communicate effectively with local teams and sellers as well as regional and cross-functional stakeholders.
- Strong data analysis skills, with the ability to independently extract insights from data and turn them into clear, actionable direction for Account Managers. Must be highly proficient in Excel.
- Strong leadership and people management skills - able to help the team solve problems with concrete solutions, lead with empathy, and confidently guide the team toward a shared strategic direction.
- Solid knowledge of e-commerce - understands what each key metric means and how they connect across operations to drive sales and GMV growth, including indirect drivers such as traffic.
Preferred Qualification:
- Prior experience in a Key Account Management role, ideally on an e-commerce or marketplace platform.
- Understanding of the creator/affiliate ecosystem on e-commerce platforms and how it drives traffic and GMV.
- Previous people management or team lead experience, having managed or mentored a small team.
- Familiarity with the Lifestyle / Home & Living category or similar consumer categories.
- Experience running quarterly campaigns or seller programs, from planning through execution and performance review.
- Comfort working in a fast-paced, target-driven environment and collaborating across cross-functional teams.
- Proficiency with data/BI tools beyond Excel (e.g., SQL, Tableau, or Power BI) is a plus.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.