TikTok Local Services - SMB Incubation Operations Specialist
Responsibilities
About the Team
With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local services platform for users and partners.
In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.
At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.
- Take full ownership of high-potential SMB sellers from onboarding through early activation, acting as the primary point of contact during the incubation phase
- Support sellers on operational readiness, platform policies, and execution fundamentals to remove blockers and drive early growth
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- Run scalable incubation initiatives, including educational content and mass activation programs, to accelerate seller activation and adoption
- Segment early-stage sellers by profile and readiness, applying targeted incubation strategies to maximize impact
- Track seller progress, activation metrics, and handover readiness, ensuring smooth transition to Account Strategists for continued growth
- Own channel management and seller communications, maintaining timely guidance, updates, and support throughout the incubation process
Qualifications
Minimum Qualifications:
- Bachelor's degree in any major
- 3+ years of experience in SMB account management/seller incubation
- Strong project management and organizational skills to handle multiple sellers and programs simultaneously
- Excellent communication, presentation, and interpersonal skills to guide and support sellers
- Comfortable tracking metrics and monitoring performance to ensure sellers achieve activation and growth milestones
- Proficiency in English and Bahasa Indonesia is a must in order to communicate with the global and local sales team.
Preferred Qualifications:
- Proactive and results-oriented, with strong project management, organizational, and analytical skills
- High attention to detail and rigor, with a can-do attitude and eagerness to learn
- Adaptable and able to thrive in ambiguity, adjusting quickly to change and committed to continuous improvement
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.