TikTok Local Services - SMB Business Development Manager

Responsibilities

About the Team
With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local services platform for users and partners.

In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.

At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.

Responsibilities:
- Acquire and manage local SMB and local hero merchants in Food/Restaurants, owning revenue growth and product adoption
- Drive new merchant acquisition against clear targets, identifying, negotiating, and onboarding high-potential SMBs
- Educate and enable SMBs with strategies, tools, and best practices to drive early activation, adoption, and long-term growth
- Identify scalable growth opportunities and implement repeatable solutions to maximize merchant performance and portfolio
- Operate autonomously in a fast-paced, target-driven environment, leveraging strong communication, organizational, and presentation skills to deliver against business goals
- Collaborate cross-functionally to drive account success, share knowledge, and implement strategic initiatives
- Ensure smooth merchant experience by resolving challenges and driving retention and ecosystem reliability

Qualifications

Minimum Qualifications:
- Bachelor's degree in any major
- Solid experience in SMB sales, business development, partnerships, or account management
- Proven experience in acquiring and growing SMB or local hero accounts, preferably chain merchants or national/local key accounts