TikTok Local Services - GNE Regional Operations Project Manager
Responsibilities
About the team
With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local service platform for users and partners. In Local Services, through POI, Video, LIVE, Search, and other various products -- services and roles related to life are creatively connected, making the daily life experience richer, more unique, and more innovative.
At the same time, Local Services creates an inclusive and fair business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency. In this regard, the Governance and Experience team of Local Services seeks to preserve trust and uplift the user experience for TikTok Local Services, by designing and implementing end-to-end programmes that enable a safe, trustworthy and thriving international marketplace.
Responsibilities
1. Devise data-driven analyses and strategies. Undertake key projects to solve ad-hoc problem statement across GNE operations (e.g., driving Moderation and Service automation and cost efficiencies, resolving key Customer experience pain points, assessing key Governance risks across Content, Merchant, Fulfilment and Anti-Fraud issues).
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2. Assess and devise GNE's key input and output metrics horizontally across GNE functions. Support GNE functional teams to focus on appropriate outcomes and benchmarks. Work with cross-functional teams like Data Science and Data Engineering to implement such indicators.
3. Undertake strategic planning activities (e.g., OKR tracking and target-setting, resource management, competitor benchmarking, etc.) horizontally across GNE's functional domains. Coordinate key GNE meetings and activities, and track key outcomes.
4. Provide additional data or analytical support to GNE functional teams as needed. Conduct ad-hoc operational investigations and case analyses to identify and resolve risks and user pain points.
5. Synthesise research and analyses; and prepare written reports and presentations. Present outcomes and recommendations in a legible and structured format to management and stakeholders.
Qualifications
Minimum Qualification(s)
1. 1-3 years of strong experience in driving data-driven programmes within O2O, Local Services, E-commerce, Risks Management, Aftersales, Fulfilment, Return & Refund, Customer Service, etc.
2. Strong Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.
3. Strong data acumen. Advanced proficiency in utilising querying and analytical tools (SQL), and conducting data analysis is necessary.
4. Strong ability to independently conduct in-depth research, competitor benchmarking and data analytics projects.
5. Excellent report-writing and presentation skills. This role requires the ability to synthesise research and analysis, and to present the outcomes in a structured written format to management.
6. Possesses strategic thinking, as well as programme management and communication skills, with the ability to manage and push complex projects.
Preferred Qualification(s)
1. Proactive, independent and driven; able to thrive in ambiguity and handle multiple competing priorities in a fast-paced environment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.