TikTok Commerce - Mass Account Manager, Poland

Responsibilities

About the Team
As an integral part of the team, you'll take ownership of designing effective outreach programs, growth work-streams, thus empowering our merchants to grow and scale their business.
This role is suited for an experienced Operations Manager, Program Manager or Project Manager, with e-commerce experience.

Responsibilities
- Owning strategy and execution for TikTok Commerce including incubation plans.
- Lead end-to-end incubation for high-potential partners, including onboarding, project planning, performance acceleration, and ongoing success on the platform.
- Identify scalable growth opportunities and design/roll out programs to improve partner performance (e.g., video/LIVE challenges, lifecycle email campaigns, enablement initiatives).
- Conduct deep-dive analyses to understand partner segments, diagnose performance blockers, and surface root causes using data analysis, partner interviews, and surveys; translate insights into product/process improvements.
- Manage partner communication channels (Lark groups, IM, etc.) to run mass account management activities including forecasting, troubleshooting, partner education, and incubation program delivery.
- Capture, document, and share learnings to establish best practices and influence internal/external stakeholders.

Notice
Monthly business travel required.

Qualifications

Minimum Qualifications
- Bachelor's degree or above, with 3+ years of experience in mass account management or partner incubation; proven track record managing hundreds of partners at scale.
- Fluent in English and Polish due to working and speaking directly with partners, strong understanding of e-commerce market, consumer behaviour, and digital/mobile commerce trends.
- Strong analytical skills and business judgment; able to turn complex data into clear opportunities and action plans.
- Advanced Excel proficiency, including building and auditing formulas (e.g., XLOOKUP/VLOOKUP, INDEX-MATCH, IF/IFS, SUMIFS/COUNTIFS) and working with large datasets.

Preferred Qualifications
- Results-driven with strong ownership and accountability.
- Excellent cross-functional collaboration skills; able to influence and drive projects forward with diverse stakeholders.
- Fast learner and self-starter; entrepreneurial mindset with comfort operating in ambiguity and rapid change.
- Hands-on and pragmatic; willing to dive into detail and handle operations when needed.