Strategy Project Intern (TikTok Shop by Tokopedia Electronics) - 2026 Start (BS/MS)

Responsibilities

In particular, the e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period.

Candidates who pass resume screening will be invited to participate in TikTok's technical online assessment.

The Electronic team is committed to driving the growth of our merchants by acquiring new sellers, supporting their success on the platform, and helping them thrive in the electronic ecosystem. Through our collective efforts, we aim to deliver the best possible customer experience by ensuring great service, strong partnerships, and a compelling electronic offering.

We are looking for a Strategy Intern to support our category strategy and seller operations initiatives. This role sits at the intersection of strategy, operations, and stakeholder management. You will work closely with Account Managers, Campaign teams, and Operations to help solve seller issues, generate insights, and support data-driven decision-making.

This is a great opportunity for someone who enjoys problem-solving, working with data, and collaborating across teams in a fast-paced environment.

Responsibilities
1. Cross-Functional Collaboration
- Collaborate with internal teams such as Account Managers, Campaign, and Operations teams to ensure category strategies & operations are aligned with overall company objectives.
2. Issue Escalation & Seller Support
- Assist sellers and Account Managers by identifying, gathering, and escalating issues to relevant backend or operations teams.
- Take ownership of day-to-day issue triaging, especially for recurring or operational tickets.
Escalate critical seller issues to the appropriate internal stakeholders.
- Track, monitor, and follow up on issue resolution to ensure timely closure.
Work closely with Account Managers to ensure seller issues are properly documented and addressed promptly.
3. Reporting & Dashboarding
- Assist in preparing reports, presentations, and dashboards to clearly communicate findings, insights, and recommendations to stakeholders.
- Support regular performance tracking and analysis for internal reviews.
- Help identify growth opportunities and operational improvement areas based on data and on-the-ground issues.

Qualifications

Minimum Qualifications
- Currently pursuing a Bachelor's or Master's degree in Business Administration, Marketing, Economics, Data Analytics, or a related field.
- Strong analytical skills with the ability to interpret complex data and translate it into clear, actionable insights.