SMB Lead - TikTok Local Services
Responsibilities
About the Team
TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.
With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.
Responsibilities:
- Lead the SMB team and provide coaching and direction to enable their and our client's success. You will help guide your teams through the next stage of their career and beyond;
- Identify areas for process, product and tooling improvement to enable scalable solutions for our clients. You will be comfortable with taking on revenue goals and developing scalable strategies on how to achieve them;
- Set clear goals and expectations for your team. Support them and challenge them to meet and exceed their goals. Help establish a high-performance culture;
- Work collaboratively with the entire SMB team to support and enable the success of our sales teams. You will work closely with Marketing, Product, Sales Ops and Merchant Education to identify opportunities to scale out best practices, knowledge and performance gaps;
- You will help promote diversity within your team. You will value unique perspectives and you will encourage all of your team members and peers to participate to their fullest;
- Take initiative, there is no task too big or too small. You will be able to lead by example with supporting your team on best practices and how to analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings.
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Qualifications
Minimum Qualifications:
- Bachelor's degree in any major
- Years of extensive experience in account management/client services roles, particularly in SMB.
- 3+ years of management experience, leading and inspiring sales team while driving measurable business outcomes.
- Experience in business development, account management, sales or partnership and with proven track record in delivering targets.
- Proven ability to collaborate cross-functionally and drive measurable client outcomes.
- Proficiency in English and Bahasa Indonesia is a must in order to communicate with the global and local sales team.
Preferred Qualifications:
- Proactive attitude with excellent project management, organisational, and analytical skills.
- Analytical skills and process management skills, high attention to detail and rigor, can-do attitude, and desire to learn.
- Adaptability to change and commitment to continuous improvement.
- Open to giving and receiving constructive feedback.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.