SMB Business Development Manager - TikTok Local Services
Responsibilities
About the Team
TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.
With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.
Responsibilities:
- Acquire and manage local SMB and local hero merchants in Food/Restaurants, owning revenue growth and product adoption
- Drive new merchant acquisition against clear targets, identifying, negotiating, and onboarding high-potential SMBs
- Educate and enable SMBs with strategies, tools, and best practices to drive early activation, adoption, and long-term growth
- Identify scalable growth opportunities and implement repeatable solutions to maximize merchant performance and portfolio
- Operate autonomously in a fast-paced, target-driven environment, leveraging strong communication, organizational, and presentation skills to deliver against business goals
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- Collaborate cross-functionally to drive account success, share knowledge, and implement strategic initiatives
- Ensure smooth merchant experience by resolving challenges and driving retention and ecosystem reliability
Qualifications
Minimum Qualifications:
- Bachelor's degree in any major
- Solid experience in SMB sales, business development, partnerships, or account management
- Proven experience in acquiring and growing SMB or local hero accounts, preferably chain merchants or national/local key accounts
- Strong commercial acumen with ability to identify growth opportunities and achieve targets
- Proven ability to collaborate cross-functionally and drive measurable outcomes
- Proficient in English and Bahasa Indonesia to communicate effectively with global and local team
Preferred Qualifications:
- Proactive and results-oriented, with strong project management, organizational, and analytical skills
- High attention to detail and rigor, with a can-do attitude and eagerness to learn
- Adaptable and able to thrive in ambiguity, adjusting quickly to change and committed to continuous improvement
- Open to giving and receiving constructive feedback
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.