Site Reliability Engineering Manager, TikTok Shop

Responsibilities

The e-Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. Our product engineering team is responsible for building an e-Commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-Commerce here at TikTok.

Our software engineers for product infrastructure role combine software and systems engineering disciplines to run high-performance, large-scale distributed infrastructure. This means you will be deeply involved in the developmental lifecycle of critical software services, collaborating closely with product engineers to combine software code and systems knowledge to ensure that TikTok Shop's services are reliable, fault-tolerant, efficiently scalable and cost-effective. You will also be leveraging your software engineering expertise to develop software platforms and tools to optimise the operational and engineering efficiencies of complex systems at scale, with particular focus on improving the systems' observability, performance and maintainability.

In this role, you will:
- Build and manage the Southeast Asia SRE team, including team recruitment, new talent training, system operation/maintenance/coordination and team culture building.
- Improve the cross-team/time zone/regional cooperation mechanism, and provide SRE solutions in line with actual business scenarios based on business orientation.
- Responsible for SRE team arrangement and project management, guiding basic SRE work to be more effective, and improving the overall SRE efficiency.
- Develop process specifications and plans for compliant access, configuration, disaster recovery and fault handling of critical paths of overseas SRE services.
- Responsible for continuously improving the core SRE capabilities in efficiency, cost, quality, security, etc.
- Develop automation, data visualization and automated monitoring processes to facilitate the optimization of the TikTok e-Commerce platform infrastructure.
- Drive the design and engineering of tools, as well as platform solutions, to optimize product engineering and operation efficiencies.
- Manage oncall processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize downtime.

Qualifications

Minimum Qualifications:
- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline and good English communication skills.
- Familiar with SRE related processes, understand the development trend of SRE technology in the industry, and have a good ability to build an SRE system.
- Demonstrable experience in one or more programming languages such as Java, C++, Go, or scripting experience in Shell and Python.
- Expertise in operations, deployment, high availability and quality assurance of large-scale distributed systems, with a strong focus on stability and performance.
- Possesses a strong sense of responsibility, a proactive team spirit, and a strong ability to comprehensively analyze and solve problems.

Preferred Qualifications:
- Agile, quick self-learner, highly self-motivated with strong sense of product ownership and creative problem solver.
- Operational experience running a 24x7 production infrastructure at scale.
- Ability to lead independent research to solve complex technical problems.
- Empathetic and results-oriented leader and mentor.
- Good collaborator and team player, comfortable working in a fast moving, culturally diverse and globally distributed team environment.
- Experience in E-commerce industry is preferred.