Site Reliability Engineer - TikTok Shop
Responsibilities
About the team
TikTok Shop is a content e-commerce business utilising international short video products as carriers. Our aim is to become the preferred choice for users seeking to discover and purchase affordable, high-quality products. We provide users with tailored, vibrant, and efficient consumption experiences while enabling merchants to access robust and dependable platform services in various scenarios, such as live e-commerce and short video content e-commerce. Our vision is to make affordable and high-quality products easily accessible, enhancing the quality of life for all. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
Want more jobs like this?
Get jobs in Singapore delivered to your inbox every week.
Our role combine software and systems engineering disciplines to run high-performance, large-scale distributed infrastructure. This means you will be deeply involved in the developmental lifecycle of critical software services, collaborating closely with product engineers to combine software code and systems knowledge to ensure that TikTok Shop's services are reliable, fault-tolerant, efficiently scalable and cost-effective. You will also be leveraging your software engineering expertise to develop software platforms and tools to optimise the operational and engineering efficiencies of complex systems at scale, with particular focus on improving the systems' observability, performance and maintainability.
Responsibilities:
- Focused on TikTok Shop business, provide SRE solutions that cater to actual business scenarios based on cross-team, cross-timezone, and cross-region collaboration mechanisms.
- Participate in building disaster recovery capabilities for TikTok Shop, offering end-to-end disaster recovery solutions to ensure the ability to switch over during extreme failure scenarios.
- Continuously enhance the core capabilities of TikTok Shop SRE in terms of stability, efficiency, cost, and security, and participate in the operation of key metrics (including incident recall rate, SLI, MTTD, MTTR, resource utilization, etc.).
- Promote the design and implementation of operation and maintenance tools and platform solutions to improve the infrastructure capabilities of the TikTok Shop platform.
- Participate in on-call duty, respond to performance and availability issues, resolve problems, and minimize downtime as much as possible.
Qualifications
Minimum Qualifications:
- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
- Candidate should have at least 5 years of experience in one or more programming languages (such as Java, C++, Go), or scripting experience with Shell/Python.
- Familiarity with e-commerce business, common network and access layer faults, and relevant construction experience.
- Professional knowledge in operation, deployment, high availability, and quality assurance of large-scale distributed systems, with a strong sense of responsibility and strong problem analysis and solving skills.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.