Service Insights Program Manager Graduate (TikTok Shop Governance & Experience) - 2026 Start (BS/MS)

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

What makes our graduate track unique?
Our graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while also cultivating broad, cross-domain understanding.

Within your first year, you'll rotate into carefully selected cross-functional teams, broadening your perspective, sharpening your problem-solving skills, and developing leadership skills to drive meaningful impact across the business. Each rotation's duration and pathway are thoughtfully designed to help you connect the dots across business areas, grow strategically, and build the versatility needed to thrive in a fast-evolving environment.

You'll get to:
- Go deep and go broad - Develop cross-functional agility and understanding to adapt to evolving markets and accelerate your growth.
- Solve real problems with global impact - Contribute to projects that shape the experience for millions of users and sellers around the world.
- Build what doesn't exist yet - shape new systems, processes, and policies in a fast-scaling business.

What's this role about?
As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. As part of SSC is our Selling Partner Support (SPS) team who are responsible for supporting our Partners and internal users. We are looking for a looking for a Regional Go-to-market (GMT) program manager responsible to work with regional Policy and Product owners. The Candidate is responsible for managing Go-To-Market (GTM) readiness through regional strandard-operating-process (SOP), sales-campaign readiness and training for a service support launch.

Responsibilities
- Gather and analyze customer feedback from various channels, to identify patterns and trends to find areas of customer friction and opportunities for improvement.
- Explore and experiment with new methods and tools for gathering Buyer, Seller and Creator voices to deliver insights.
- Creation of reports and present findings in a way that considers cultural and market-specific nuances, ensuring relevance and clarity for stakeholders across different countries.
- Support the team in conducting research on industry best practices and benchmarks.
- Collaborate with cross-functional teams to ensure that insights are translated into actionable improvement initiatives.
- Monitor the effectiveness of implemented solutions and provide feedback for further optimizations.
- Continuously ask "why" and explore new ways to approach and solve problems, driving a culture of innovation.

Qualifications

We are seeking ambitious individuals who are passionate about solving complex problems and delivering meaningful impacts on millions of users.

Minimum Qualifications
- Final year student (graduate in 2026) or recent graduates with less than 1 year of working experience, majoring in Business, Statistics, Marketing, or related fields with strong academic performance.
- Relevant coursework or certifications in data analysis, customer experience, or market research is advantageous.
- Strong analytical skills with the ability to interpret and work with data effectively.
- Excellent written and verbal communication skills.
- Attention to detail and a proactive approach to problem-solving.
- Passion for customer service and a desire to learn about enhancing customer experiences.

Preferred Qualifications
- Experience in E-commerce platform and customer servicing or compliance research fields.
- Understanding of global E-Commerce trends is a strong plus.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

If you have any questions, please reach out to us at apac-earlycareers@tiktok.com

Client-provided location(s): Singapore

Job ID: TikTok-7533184764934768903

Employment Type: OTHER

Posted: 2025-08-05T00:35:50