Service Go-To-Market Program Manager Graduate (TikTok Shop Governance & Experience) - 2026 Start (BS/MS)

Responsibilities

About our team
TikTok Shop's Governance and Experience (GNE) team is a global, mission-driven group dedicated to building a safe, fair, and seamless marketplace for users, sellers, and creators. Behind every transaction, we shape trust policies, engineer intelligent systems, and design secure, intuitive user journeys that protect the integrity of the platform and enhance the e-commerce experience for millions every day.

We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

What makes our graduate track unique?
Our graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while also cultivating broad, cross-domain understanding.

Within your first year, you'll rotate into carefully selected cross-functional teams, broadening your perspective, sharpening your problem-solving skills, and developing leadership skills to drive meaningful impact across the business. Each rotation's duration and pathway are thoughtfully designed to help you connect the dots across business areas, grow strategically, and build the versatility needed to thrive in a fast-evolving environment.

You'll get to:
- Go deep and go broad - Develop cross-functional agility and understanding to adapt to evolving markets and accelerate your growth.
- Solve real problems with global impact - Contribute to projects that shape the experience for millions of users and sellers around the world.
- Build what doesn't exist yet - shape new systems, processes, and policies in a fast-scaling business.

What's this role about?
As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. As part of SSC is our Selling Partner Support (SPS) team who are responsible for supporting our Partners and internal users. We are looking for a looking for a Regional Go-to-market (GMT) program manager responsible to work with regional Policy and Product owners. The Candidate is responsible for managing Go-To-Market (GTM) readiness through regional strandard-operating-process (SOP), sales-campaign readiness and training for a service support launch.

Examples of what you'll work on:
- Collaborate closely with GNE, product, program, and operation teams to define requirements and priorities for merchant integration systems and tools
- Ensure processes (SOP) and training (KMT) are regionalised for our BPO vendor to resolve service and support issues.
- Understand region/country-specific problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams.
- Work closely with the global SOP team to rapidly update process changes effectively.
- Facilitate tech changes and updates. Create and maintain system documentation.
- Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
- Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.

Qualifications

We are seeking ambitious individuals who are passionate about solving complex problems and delivering meaningful impacts on millions of users.

Minimum Qualifications
- Final year student (graduate in 2026) or recent graduates with less than 1 year of working experience, majoring in Business, Economics, Engineering, Data Science, or related fields with strong academic performance.
- Relevant coursework or certifications in data analysis, customer experience, or market research is advantageous.
- Strong analytical skills with the ability to interpret and work with data effectively.
- Excellent written and verbal communication skills.
- Attention to detail and a proactive approach to problem-solving.
- Passion for customer service and a desire to learn about enhancing customer experiences.