Senior Program Manager, EMEA Moderation, TikTok Shop
Responsibilities
About the Team
TikTok Shop is a service which aims to help the growth of The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our e-commerce governance and experience team. Together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.
- Utilize quality management tools to strategically enhance policies through providing policy implementation feedback and minimizing moderation policy inefficiencies.
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- Develop quality assessment frameworks, map moderation rules and guidelines, and implement improvement plans to meet moderation quality metrics.
- Collaborate with stakeholders (i.e. policy teams) and develop quality inspection standards, to continuously optimize & refine policies, processes and platforms.
- Collaborate with BPO Quality Assurance Team to ensure a high quality standard of moderation delivery.
- Work closely with leaders, local partner operations, training & SOP teams to enhance moderation policies through identifying quality & product risks.
- Validate and implement rejection labels, granting whitelist or revoking penalties stemming from erroneous human/machine moderation.
- Initiate, lead & guide medium to large scale projects, pilot implementation of new platforms and tool functionalities aimed at enhancing moderation efficiency & quality.
- Participate in large scale projects, aimed at identifying shortcomings or opportunities, provide business requirements (BRDs) from a moderation quality viewpoint.
Qualifications
Minimum Qualifications
- Bachelor's Degree in business administration, project management or policy related fields.
- Minimum 5 years' of experience in project/program management functions.
- Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
- Excellent analytical, leadership, organizational, stakeholder management, and problem-solving skills.
- Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.
Preferred Qualifications:
- Master's degree in business administration or policy related fields.
- Experience in E-Commerce or marketplace platforms.
- Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
- Experience in program management and ability to manage large, complex programs and drive change.
- Track record in crafting and operationalising moderation guidelines in the tech industry.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.